If you want to make a reservation or obtain a quote for any of our flights, you can do it online or contact our call center.

Yes, you must cancel your purchase. To do this you must contact us before your travel date.
Depending on the date of you purchased, you may need to pay a penalty fee to change the date of
your ticket. Please note that cancelations are subject to the conditions and restrictions of the fare
you selected at the time of purchase.
To request your refund, contact our call center.

Tickets are nontransferable, and as such you cannot make changes.

Contact our call center to check your case.

Check you received an email from us, where you’ll find the ticket number.

The purchase receipt is issued in the name of the registered passenger. It is not possible to issue the
receipt in the company name or the cardholder’s name as this document is generated by the system
in the name of the passenger.

At present Vuelonet.net guarantee the fare in booking 24 hours after making the booking.

Taxes are included in your ticket price. However, some countries do not charge taxes through the
airline. In these cases you must pay the corresponding taxes at the airport of the destination
country.

Your ticket is valid for one (1) year, from the date of issue and not the start of your trip. It’s worth
mentioning that this is independent from the fact that each fare has a certain validity period for its
use, so in certain cases if the fare expires the ticket may be used if you pay the penalties and fare
leveling charges that applies.

Please check the details of any emails that appear to be sent by Vuelonet.net as they may not be
from us. For more information please visit.

Vuelonet.net accepts credit/debit cards you can also make a banking deposit in our Bank of America account.

International destinations:
8 hours prior to the departure flight and 12 hours prior to the return flight.

Yes, you can request the Unaccompanied Minors Service for children over 5 years, which is
obligatory for children traveling alone up to 12 years. For more information please check our
Special Services.

We’re here to help you if you have any disability getting on or off your flights. Tell us about your
requirements when you make your booking and we can provide you a wheelchair service to and
from the doors.

To check the status of your request you can contact our.

Money will be refunded within 3-4business days. It will depend upon the airline(s) and your
banking institution's policies. At times the refund will post before the charge is processed or may
not appear on your current statement. Please contact your bank to verify the refund was received.

We currently process reservations for customers with billing addresses in many different countries worldwide.

Any refunds requested after 48-hours of purchase are based solely upon the airline(s) rules. If
approved, the refund will generally take 1-2 billing statement cycles to reflect on your account. In
some exceptional cases refunds may take longer than originally anticipated.

Passengers should check with the consulate of the country they are visiting to determine what
type of documents is required for entry and if a visa is required.

If you have any questions about our privacy policy or any complain , please contact us at
info@vuelonet.com